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PG Securiforce – Client Portal
The PG Securiforce Client Portal is a secure, cloud-based platform designed to give authorized clients direct access to their account information, real-time security data, contract documentation, service history, and support tools. Our portal ensures operational transparency, data integrity, and 24/7 availability in a highly ecure environment.
Each feature is purpose-built for corporate clients, facilities managers, and contract stakeholders who require efficient oversight, reporting, and communication with their dedicated PG Securiforce support teams.
1. Secure Login Page
Access:
The login environment is built on a zero-trust architecture to ensure only verified users may access protected content.
Key Features:
- Fully encrypted SSL/TLS 1.3 connections (HTTPS only)
- Role-based access control (Admin, Supervisor, Viewer)
- Multi-factor authentication (MFA) via SMS, email, or authenticator app
- Login attempt monitoring and automatic IP lockout for failed attempts
- Audit log for session activity and login timestamps
- Password recovery with identity verification
2. Real-Time Incident Reports
This module provides clients with immediate visibility into all reported incidents occurring on their protected sites, with live updates from field operatives.
Key Features:
- Live incident alerts, categorized by severity
- Timestamped entries with officer notes, location, and attachments (photos/videos)
- Status tracking (Open, Under Review, Resolved, Escalated)
- Filtering by date range, site, shift, or guard unit
- Exportable reports in PDF or CSV formats
- Dashboard widget for summary statistics (daily, weekly, monthly)
Use Cases:
- Monitoring guard performance
- Documentation for compliance or audits
- Fast internal decision-making
3. Service Invoices Dashboard
The invoicing dashboard gives authorized finance or admin users direct access to billing data for all services rendered under the client contract.
Functionalities:
- View all current and past invoices
- Filter by service category, billing cycle, or location
- Download and print invoices in PDF format
- Status indicators (Paid, Unpaid, Overdue)
- Secure online payment gateway (optional integration)
- Notification center for due or upcoming invoices
Benefits:
- Centralized financial records
- Full traceability for auditing
- Transparent cost management
4. Service Logs & Assignments
This section provides detailed logs of all deployed security personnel, patrols, shift reports, and special assignments across client properties.
Key Information Displayed:
- Guard rosters and schedules by location and date
- Time-in / time-out logs (with GPS check-in confirmation)
- Patrol route documentation (mapped and timestamped)
- Incident involvement records per guard
- Notes from site supervisors and mobile patrol leads
Reports Available:
- Daily Activity Reports (DARs)
- Mobile Unit Logs
- Assignment Verification Logs (AVL)
5. Contract Repository
All legally binding documents are stored securely within the portal for reference, compliance, and renewal tracking.
Features:
- Digitally signed contracts and agreements
- Version control with change tracking
- Expiry date alerts and automatic renewal notices
- Downloadable in PDF or original signed formats
- Access restrictions based on user roles
Additional Support:
- Request amendment or termination directly from within the repository
- Uploading of client-side documentation (e.g., NDAs, site maps)
6. Helpdesk Requests
The helpdesk module enables clients to submit service requests, technical support tickets, or administrative inquiries directly to the PG Securiforce operations team.
Ticket Categories:
- General inquiry
- Security personnel request
- Technical malfunction (e.g., CCTV, alarms)
- Billing issue
- Contract adjustment
Workflow:
- Ticket submission with attachments
- Unique reference number assigned
- Response time SLA displayed per ticket
- Real-time status tracking (New, Assigned, In Progress, Resolved)
- Internal notes and file sharing between client and support
Response Time:
- Standard support: 4–8 business hours
- Priority requests: 1–2 hours
- Critical support: Immediate escalation to Rapid Response team
7. Secure Support Access
For critical or sensitive situations, clients have direct access to encrypted communication channels within the portal.
Support Access Features:
- Live chat with encrypted transmission (AES-256)
- Secure file exchange (surveillance footage, legal documents)
- Escalation option to regional security coordinators
- Access control based on severity level and classification
- Integration with emergency hotline for direct intervention
Availability:
- Standard support: Monday to Saturday, 9:00 AM – 6:00 PM
- Emergency support: 24/7 access through the secure communication line
Summary
The PG Securiforce Client Portal is built to meet the highest standards of security, functionality, and responsiveness. With complete oversight of your security services, instant access to critical documentation, and real-time collaboration tools, the portal is a powerful extension of our on-ground protection services.
All client data is hosted on secure, ISO-certified servers with automatic backup, end-to-end encryption, and disaster recovery protocols.